Frequently Asked Questions

Because of ongoing supply chain pressures and rising demand, our team made the difficult decision to remove kosher certification from Smucker′s^® Uncrustables^® products. The change took effect in mid-2022.

Our product formulation is not impacted by the removal of kosher certification, and we don′t anticipate a noticeable change in the flavor or texture of Uncrustables^® sandwiches — but continuing kosher certification would have kept us from putting out products fast enough to keep stores stocked. We apologize for any disappointment or inconvenience this change causes you and your family.

If you′re looking for kosher alternatives to our PB&J-style sandwiches, many Smucker′s^® fruit spreads and Jif^® peanut butter products are still certified kosher by the Orthodox Union.

What are the global supply chain issues causing this change?

Ongoing pressures across the global supply chain are impacting a number of our ingredients. One specific example is Kosher certified grapes, as there is currently a significant shortage of Kosher grapes in the marketplace.

This, along with increased demand for our products and continued challenges in sourcing our other ingredients, has resulted in the removal of Kosher certification for all Smucker’s^® Uncrustables^® products.

Uncrustables^® products are not considered vegan.

Based on consumer feedback and preferences, Smucker’s^® Uncrustables sandwiches were reformulated in 2017 to replace high fructose corn syrup with sugar. Please be assured, we were careful to maintain the delicious taste you and your family have come to love from Smucker’s Uncrustables sandwiches.

This varies by product in our portfolio. Our Chocolate Flavored Hazelnut Spread Uncrustables^® sandwich contains milk ingredients. Check the ingredient list on your Uncrustables^® sandwich packaging for allergens. 

At this time, our Uncrustables products are not considered gluten free.

Uncrustables^® parent brand is Smucker’s^® - so we may know a thing or two about jelly and jams, and spreads, and have been making them since 1897.

Check out our product listings for full nutrition information on all your favorite Uncrustables products, or head to our article on Uncrustables products nutrition facts. If you’re looking for details about a particular size or variety not listed here, please reach out to our team for assistance.

We make our own bread in both white and wheat, and the only place to get our Unbeatably Soft Bread^™ is in an Uncrustables^® sandwich.

We offer a variety of PB&J flavors within our portfolio that include Peanut Butter with Grape, Strawberry, or Honey, as well as Chocolate Flavored Hazelnut Spread – with more varieties coming soon!

Yes! We offer other Uncrustables products that do not contain jelly. Visit our all products page to learn more!

Yes! We offer other Uncrustables products, that do not contain peanut butter. Visit our all products page to learn more!

Keep Uncrustables sandwiches frozen until ready to eat. Thaw 30 to 60 minutes at room temperature. Enjoy our classic crimped sandwiches within 8 to 10 hours of thawing for best flavor. 

We do not recommend preparing Uncrustables sandwiches in the toaster or air fryer.

We do not recommend preparing Uncrustables sandwiches in the microwave.

Yes! Uncrustables products make a great addition to your kid’s school lunch. For on-the-go use that include ice packs, please use within 6 hours.

We suggest keeping our products frozen until ready to thaw. Thaw for 30 to 60 minutes at room temperature for the best results and consume within 8 to 10 hours. We DO NOT recommend microwaving these sandwiches as the filling can become very hot and pose a safety hazard. Uncrustables^® sandwiches should not be thawed and refrozen. Once thawed, Uncrustables^® sandwiches may be refrigerated for up to 24 hours. However, refrigerating may dry out the bread. For best flavor and experience, we recommend eating within 8 to 10 hours of thawing.

We would just recommend that you allow the bread to thaw first and also be careful as the peanut butter or chocolate flavored hazelnut spread can be very hard if chosen to eat frozen and could also pose a potential safety hazard.

Microwaves are notorious for uneven heating. This could create a safety hazard as the jelly/jam/fruit spread could become excessively hot liquid.

For best product experience, we do not recommend refrigerating Uncrustables as it may dry out the bread. If you choose to refrigerate the sandwiches, they should be eaten within 1 day or 24 hours for best taste. Uncrustables crustless sandwiches should be eaten within 8 to 10 hours of thawing.

We do not recommend refreezing Uncrustables^® products. Doing so may create ice crystals that cause the bread to become soggy when thawed.

Yes. Please reference the box for the Best When Used By date. We suggest using our products before that date.

Please refer to the "Best When Purchased By" date printed on the side of the outer package. If kept frozen, Uncrustables^® sandwiches should be eaten within a month of purchasing.

Our Uncrustables^® packaging list our Best If Used By date and we suggest using our products before that date.

It is possible that recent concerns around coronavirus are impacting the availability of our products at your preferred retailer. Please know that we are committed to supplying our products to all our retail partners, and our teams are actively managing our business to minimize any disruption. In the meantime, our product locator can help you find other stores in your area that carry our products. We would also recommend considering online purchasing outlets to have our products delivered to you.

We may partner with local retailers and grocery stores to provide coupons either in-store, through their advertising circulars, or on their websites. 

Visit product locator to search for nearby stores that carry our products! We also suggest speaking with the manager at your preferred retailer for the best availability information locally.

Uncrustables sandwiches are located in the freezer section of most grocery retailers. Use our Store Finder to find the store nearest you that carries them or visit our Where To Buy page.

Our products are located in your grocer’s frozen foods section.

All of our Uncrustables^® products are produced in the USA at our two manufacturing facilities in Scottsville, Kentucky and Longmont, Colorado.

Uncrustables sandwiches are available in boxes of 4, 10, 15, or 18. Please use our Store Finder to find the size you are looking for at a store near you.

After a brief pause in distribution, Peanut Butter Uncrustables^® sandwiches will soon be available at select retailers nationwide.

We send our crusts to companies who transform them into animal feed.

We are continuing to work with our national partners, which include the United Way, Red Cross and Feeding America, among others, to provide support to the people and communities in need.

At this point in time, we are working with all of our retail partners to ensure that we meet their needs and those of their consumers.

The health and safety of our people is always at the forefront of our minds. We will continue following the guidance of local, national and international agencies to inform our decisions and ensure our employees’ continued safety.

According to the Centers for Disease Control and Prevention and Food and Drug Administration, there is no current evidence that the virus is transmitted through processed food. Given this, there is no threat of contracting coronavirus through the consumption of any Uncrustables^® products.